At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA, Peabody, MA, and Medway, MA. We strive to provide our customers with the best experience possible each visit.
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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA and Peabody, MA. We strive to provide our customers with the best experience possible each visit.
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I had a wonderful experience this morning at Direct Tire in Medway. I scheduled an appointment via telephone three days earlier to replace all four of my tires on my Lexus. The gentleman on the telephone reviewed with me a couple of tires he recommended for my vehicle and we also discussed tires that were recommended for my vehicle by Consumer Reports. Once we chose the tires and set up the appointment, I received confirmation via email and a reminder appointment email the day before my appointment. The customer service representative checked me in upon arrival and my vehicle was taken in for tire installation immediately. The service center is very clean, had coffee available and a section where I was able to work on my laptop while waiting. Approximately 45 minutes after check-in I received a video via cellphone of the repair person's inspection of my vehicle. My tire installation took a 25 minutes less than estimated and the cost was as quoted, the entire experience made my Friday a better day!
Business reply to this review:
Again, Thank You!!
The sixth or seventh time I have use Direct Tire in Medway and I am really impressed with your company and especially the employees. Ed takes care of our family and company cars and is always on top of the service being done. I feel confident that everything is being handled with care. You have a great company in Medway Mass.
Thank you very much!
Service for oil change and tire rotation was very fast even better than estimate. Waiting area is clean, comfortable with internet, TV and choice of hot beverage. They have a new service that sends you a video, via text, of the repair process and findings. Did not try to sell me any additional services, a real plus.
I had my summer tires put on today and it was very easy. It was done in an hour, which is what I had hoped for. Everyone is friendly and helpful. I am more than satisfied.
Steve and his staff were very helpful and extremely courteous. It is always a pleasure to bring my vehicles in for service at the Peabody location.
Direct Tire & Auto Service is a pillar of the community. Direct Tire & Auto Service is a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Watertown, Massachusetts area. Our goal is to focus on customer service. It is the foundation of our business. Direct Tire & Auto Service employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Direct Tire & Auto Service. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. Take this opportunity to browse Direct Tire & Auto Service website or call us for personalized service.