At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA, Peabody, MA, and Medway, MA. We strive to provide our customers with the best experience possible each visit.
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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA and Peabody, MA. We strive to provide our customers with the best experience possible each visit.
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I stopped by Watertown location a few weeks ago to get new wiper blades installed. Gage helped me with my choice of blades; after I selected the blade, Gage checked inventory and apologized that there was not a pair in stock that day but would get me a pair. That was perfectly acceptable to me as not an emergency. After Gage contacted me the following week advising to return and installation would be only 10 minutes, I went over the following Monday. Immediately when I entered, Gage remembered me, again apologizing for lack of inventory on visit the previous week and I was in and out of there in 10 minutes!! I am always impressed with the service reps. there for their strong work ethics and not trying to sell me any "add ons" as the Lexus service department has always done. Shout out to Gage - nicely done!
Business reply to this review:
Thanks so much for the nice words!
I have been to many tire shops over the years and have been a customer of Direct Tire for 4 years. Direct Tire does it right, the first time. In the past I went to discount tire places and at one time or another AT THOSE OTHER SHOPS have experienced all of the following: mis-mounted wheels not torqued down correctly and thus warping my brake rotors causing vibration, poor wheel balancing jobs, misdiagnosing problems, exaggerating the extent of a problem to make more money off me, etc. THESE THINGS DO NOT HAPPEN when you go to Direct Tire. They are straight shooters, it's a pleasure to visit, and you're in and out quickly. Very happy customer!
This place is great. We just moved to the area and they are right down the street from us so we figured we'd give them a try. Super friendly people, very honest, and helpful. They send you a video of your car while it's being checked out to explain what's wrong/what it needs. Never tried to sell me on anything. I would definitely go back!
Hi I just want to say that Peter and Kelly are great customer representative for Direct Tire. They were friendly, professional and treated everyone that came into Direct Tire just as nice as they treated me. I noticed this as I was waiting for my oil change on my car. They are an asset to Direct Tire. They "WOW" me today! Thanks Joan
Hey! Love this. Thanks so much!
I came into Direct Tire in Norwood twice in the past week, and each time the work was done professionally, completed on time and for a reasonable price. Thank you
Direct Tire & Auto Service is a pillar of the community. Direct Tire & Auto Service is a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Watertown, Massachusetts area. Our goal is to focus on customer service. It is the foundation of our business. Direct Tire & Auto Service employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Direct Tire & Auto Service. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. Take this opportunity to browse Direct Tire & Auto Service website or call us for personalized service.