At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA, Peabody, MA, and Medway, MA. We strive to provide our customers with the best experience possible each visit.
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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA and Peabody, MA. We strive to provide our customers with the best experience possible each visit.
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I am a very satisfied with the Directtire service. Very professional team.
I have been a Direct Tire Customer since 2003 and my wife even longer. My recent experience with the Staff at Direct Tire Watertown reinforced once again why such long term relationships are important. While having my winter tires remounted a small area of finish on one of my wheel was damaged. I worked with the site Staff and Manager who promptly stepped up and took responsibility and had the wheel’s paint finish professionally and promptly repaired within 3 days. I can say that working with this firm has given me great confidence they will promptly address any service issue that sometimes arise. Thank you Barry and the Direct Tire Team.
Business reply to this review:
Thank for the kind words! -Clark
I was so thrilled that direct tire was able to repair my tire. They were able to see me right away and provided prompt, professional service. I was also incredibly grateful for their honesty in their ability to repair my tire. That has not always been my experience with other shops. We will most definitely return to them for future service.
I happened to schedule an appointment for last Saturday to have my front end examined. While I was waiting for the work on my car to be finished, the site lost computer connectivity for several hours. The staff collectively took a deep breath and very calmly and professionally explained to each phone and walk in customer what the problem was and why certain things could and couldn't get done. As much as possible, your team made a point of remaining upbeat and positive. I don't think a single customer was upset nor did it seem they were at all impatient with having to wait.
On a more general note, I have always been more than satisfied with the service, courtesy and respect your staff have provided my family during the years we have done business with the Norwood site. Just wanted you to know your team in Norwood needs to be recognized for the work they did last Saturday
Wow! Thanks for the kinds words. Those Norwood folks work hard and are resourceful. Appreciate the nice thoughts!
Thank you very much for fixing my tire. I leased a car yesterday, drove over a nail on my first real drive, and am new to the area. Your service, competence, and friendliness is greatly appreciated. Thank you to the whole team!
Direct Tire & Auto Service is a pillar of the community. Direct Tire & Auto Service is a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Watertown, Massachusetts area. Our goal is to focus on customer service. It is the foundation of our business. Direct Tire & Auto Service employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Direct Tire & Auto Service. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. Take this opportunity to browse Direct Tire & Auto Service website or call us for personalized service.