At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA, Peabody, MA, and Medway, MA. We strive to provide our customers with the best experience possible each visit.
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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA and Peabody, MA. We strive to provide our customers with the best experience possible each visit.
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Good service is one of the most difficult things to achieve for any business and when things don't go well, a company can rise and fall by their response to their own failure to deliver. That is the story of my most recent experience at Direct Tire.
There was a frustrating technical issue that occurred with servicing my tires. It caused both the shop and me equal frustration and led to an uncomfortable moment. This is where great service stories arise to wipe out the bad ones.
After speaking to the folks at Direct Tire clearly about my frustration, they responded with grace, professionalism and frankly with great service. None of us can get it right all the time, but when we fall short of our own expectations, we need to be mature and honest about that deficiency. That's exactly what the managers of Direct Tire did and now I would proud to recommend them to anyone I know that needs their vehicle service. Well done and thank you for making it easy to trust your team.
Never have we felt better about investing in our vehicles. As a family we’ve spent considerable $$ over the past few years with Direct Tire in Medway. Doug, Ed & Mike are among the most knowledgeable and professional automobile experts I’ve dealt with. I’d encourage you to review the number of visits we’ve had and the service performed on our 4 vehicles. We have never been disappointed with the work at Direct Tire in Medway. It’s simply a pleasure doing business with Doug, Mike and Ed. An extremely well run shop managed by exceptional folks. I trust you know this Mr. Steinberg, DT is fortunate to have these guys on your team.
John & Sharon Monaghan
Business reply to this review:
Wow! Thanks for the kind words! -Clark
Besides having a full synthetic oil change I also had a tire rotation and everything was excellent and the time it took was fantastic. The staff was great and very courteous and very professional. This was my first experience there and I will definitely return in the future..
Efficient, friendly and no nonsense or attempts to up-sell or gimmicks. Doug and the Medway team are total professionals. I’m sending my mom in for her tires.
Direct Tire & Auto Service is a pillar of the community. Direct Tire & Auto Service is a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Watertown, Massachusetts area. Our goal is to focus on customer service. It is the foundation of our business. Direct Tire & Auto Service employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Direct Tire & Auto Service. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. Take this opportunity to browse Direct Tire & Auto Service website or call us for personalized service.