At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA, Peabody, MA, and Medway, MA. We strive to provide our customers with the best experience possible each visit.
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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA and Peabody, MA. We strive to provide our customers with the best experience possible each visit.
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I received excellent service recently when my battery needed to be replaced. I walked in at 7:30am and walked out before 8am! They even sent a video of the work being done while I was waiting!
I'm not one who takes the time to leave reviews as such, but I definitely felt the need for this one. I have never been as pleased with a tire/service shop as I am with the crew at Direct Tire in Medway. The sales team, service techs, all courteous and professional. I purchased a new set of tires there, good tires, but after a couple of weeks driving felt that they were noisier at high speeds than what was acceptable to me. Doug was so easy to work with, and without hesitation allowed a full refund and a different tire selection, of which I am completely satisfied. His words were "we want to be sure you're happy". Enough said....I'm now a permanent customer.
I have had many repairs done there over the years, and I prefer to go there as opposed to anywhere else. They are always friendly, and always accommodating. Just a nice place to go. I always feel as though I am getting top service at a great value.
Ed and his crew went over and above to give me the best service possible. They were kind, courteous, efficient and generally all really nice guys. While I was waiting for them to find out what was making the front end of my car shake, I received a video on my phone explaining the whole situation! How great is that? Ed then showed me exactly what was going on with the right wheel and what needed to be done to fix it. He said, "Keeping you safe is the most important thing." They had it done when they said they would, and Ed even found me a discount coupon! These guys are rock stars. I have great regard for Barry and his whole philosophy of helping people. I highly recommend them. Good job, guys!
Direct tire in Norwood is great! They are honest and wont try and get you to spend anything you dont have to! Ive been going here for years! Prices seem reasonable. Ray always gets me in when I want and provides outstanding service! Keep it up guys!
Business reply to this review:
Direct Tire & Auto Service is a pillar of the community. Direct Tire & Auto Service is a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Watertown, Massachusetts area. Our goal is to focus on customer service. It is the foundation of our business. Direct Tire & Auto Service employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Direct Tire & Auto Service. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. Take this opportunity to browse Direct Tire & Auto Service website or call us for personalized service.