At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA, Peabody, MA, and Medway, MA. We strive to provide our customers with the best experience possible each visit.
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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA and Peabody, MA. We strive to provide our customers with the best experience possible each visit.
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Love (and trust) the friendly and professional staff... been going to Galen Street location for years! (Noting bad about other locations; Galen Street is near my office.) Also appreciate the little inspection video they send of the underside of my car so I can understand what's going on with the hidden areas, as seen through the eyes of a professional.
Thank you for a great quick job changing over to a new set of winter tires. I really appreciated the car getting a complementary vacuum as well!
Business reply to this review:
Thanks for the kind words!
I awoke to a slow leak and tried in vain (3 stops in two hours) to add air. It was clear that my day was soon to be ruined. Drove to Galen St. knowing they would be bombed on this bad weather Friday. Could not believe the patient and professional attitude I got from Rick and Dan. They agreed to accept the car but made no promises for same day service. I was good with that. Returned at 5:30 unannounced, hoping! Sat and watched this team efficiently, courteously and with precision, handle all incoming customers picking up their cars. Amazing teamwork!
My car was out shortly before 6:00. Terrific job by a great team.....I am proud to be a customer.
Thanks to all.
Family members have been loyal customers for decades. My most recent experience speaks volumes. I dropped my car off for an oil change. I picked it up later that day. When I pulled out of my garage the following morning I noticed a material oil leak on the garage floor under where my car was parked. I called and Andrew said to bring my car back. He called later to say there was a leak in the oil pan. Not only did he replace the oil pan for free but, Barry sent a cleaning service to my house to clean up the oil spill in my garage! Remarkable service!!
I am writing about the service that I received from Adam (Service Manager). I was in on a crazy, busy day (11/16/18). I had an issue that needed to be escalated to Adam. It was as if there was not a single person in the waiting room. Adam helped me with patience, professionalism and courtesy. He explained my concerns in detail and was not hurried by the chaos in the waiting room. I will return to Direct Tire and will deal with Adam exclusively.
Please extend my sincere thanks to Adam for helping me on 11/16/18 with my missing tire lock. Thank you so much.
Direct Tire & Auto Service is a pillar of the community. Direct Tire & Auto Service is a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Watertown, Massachusetts area. Our goal is to focus on customer service. It is the foundation of our business. Direct Tire & Auto Service employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Direct Tire & Auto Service. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. Take this opportunity to browse Direct Tire & Auto Service website or call us for personalized service.