At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA, Peabody, MA, and Medway, MA. We strive to provide our customers with the best experience possible each visit.
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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA and Peabody, MA. We strive to provide our customers with the best experience possible each visit.
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I would have given 5 stars for the friendly and accommodating staff. I was late for an appointment and he got me in and out in time. They lost a star because I was going to be over charged when I was to check out. I was told a price and had based my services on that so when I was told the cost for all the work was more, I had to mention the price I was quoted. There was no argument about it and I paid what I was told earlier.
Should not have taken 2 hrs for the service when. Found out that they also did a overall car inspection, plus a tire rotation both of which I didn't request. However, if they had told me that the former always and should occur; and that my rotation was soon due so why not do it now, I would have approved and expected to wait longer. Communication, communication...Then they almost put in the wrong oil grade (tell them upfront which one, don't assume which I did) not realizing that older models had a different grade than new models. Guess an "old" 2009 shouldn't be on the road anymore? Otherwise, satisfied with their work, diagnosis of the car's general condition
Our '99 is getting on in years and it is understood that components wear out and hidden issues reveal themselves but, that said, it was a very expensive and frustrating year that required multiple trips to DT for the same problem or new ssues that seemed to emerge immediately or soon after I picked up the car. Why one thing after another this year? A 20+ year customer, my faith and patience were flagging, but Curt saved the day with his problem-solving abilities and his willingness and technical ability to replace damaged and corroded fuel line segments with custom-fabricated pipes and connectors (since the needed parts are no longer manufactured). Thank you to Curt especially for using ingenuity and skill to get our 'baby' back on the road.
I went to Direct Tire Norwood and had 4 Toyo tires installed on my Forrester. After test driving it with the new tires I noticed a bad vibration on the highway. I had to make another appointment and bring the car back and had the tires rebalanced. Once again the car had a bad vibration on the highway. Had to return for a third time and leave the car for the day. They provided me with a loaner vehicle and when I returned that evening to pick up the car, they had put on 4 new Nokian tires. This time the car rode smooth, quiet and no vibration on the highway. After talking with the manager I was told one of the Toyo tires was out of round. Although it took three times to get my vehicle right they did get it right finally. And yes I recommend them!
They do fine with tires, but I would not trust them for anything else. When I went in to have my snow tires changed, they sent me a video of the inspection they did of the car pointing out a few issues. They however missed that the left front wheel was about to fall of the axle. Fortunately, my dealer caught this a few days later when I took my car in to fix the transmission oil pump (which Direct Tire also failed to diagnose).
Also, once when my daughter brought her car in for a tire change, they talked her into an oil change. Then, without making it clear to her, they used the synthetic oil and charged her much more than for a regular oil change.
Direct Tire & Auto Service is a pillar of the community. Direct Tire & Auto Service is a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Watertown, Massachusetts area. Our goal is to focus on customer service. It is the foundation of our business. Direct Tire & Auto Service employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Direct Tire & Auto Service. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. Take this opportunity to browse Direct Tire & Auto Service website or call us for personalized service.