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1-800 Tire Pro (800-847-3776)

Reviews

At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA, Peabody, MA, and Medway, MA. We strive to provide our customers with the best experience possible each visit.

Don’t forget to rate your service and tell us how we did. By sharing your thoughts, you will help us grow.

At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA and Peabody, MA. We strive to provide our customers with the best experience possible each visit.

Don’t forget to rate your service and tell us how we did. By sharing your thoughts, you will help us grow.

Reviews By Location

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Showing 596-600 of 603 reviews
Direct Tire & Auto Service
  2/5
Work performed in the hour. My only complaint was that my car was scratched because tires were not lifted and placed in the car but dragged and I found a staple in one of the tires when I put them in my garage. That put a 1 inch paint scratch in my convertible. Considering that I am able to lift the tires into the back seat I would've thought the guys could've been a bit more conscientious. Not sure how that is going to be resolved. Maybe at my next dealer visit. Usually pleased with the service as I've been a customer for about 20 years.
Direct Tire & Auto Service
  1/5
Awful web site. Why shop here? No prices. Filters. Search. Awful. Can't buy here. Designer should be fired.

Business reply to this review:

Greetings! Well, tough to hear, but I agree, I think we can be better. Thanks for the honesty.
Direct Tire & Auto Service
  1/5
Don't ever go there , they will charge your card and not going to sell u anything. I didn't get my wheels but my card been charged 2 times in 2 months. Look out for this people.

Business reply to this review:

Greetings! We're very sorry your wheel transaction didn't work out, but you have been credited for the charge we put thru. If there are any charges that you feel are unjust, we would like to know. We would never charge someone for something we didn't sell them. Thanks. Clark
Direct Tire & Auto Service
  1/5
Went to direct tire last week for a broken stem on my tire. I spoke with Bob Almeida about when he could get me in. Now I know the holidays are a busy time but he told me they wouldnt even be able to look at it for over a week! He told me "if you want to leave your car here we might be able to get it in by closing (which was 3 hours away). So I'm supposed to leave my vehicle for a maybe?? Terrible service, did not want to work with me at all. Its not always what you say but how you say it. He was simply unpleasant to work with, I have bought all my tires from Direct Tire but will be taking my business elsewhere!

Business reply to this review:

Greetings, Folks! We are very sorry to have disappointed this long time client, but we do run into scheduling problems at all of our locations in December. Since we do the Seasonal Changeover for so many folks, it can be difficult to get into the shop without an appointment. Our techs are highly skilled and trained and getting seasonal help with that kind of skill just isn't possible. So, we do have issues getting folks in in December, especially right before Christmas and New Years. Regardless, it sounds like we could have handled this in a more pleasant and accommodating fashion. For that, we are sorry.
Direct Tire & Auto Service
  1/5
If you can't list the price of the tires I will not go there. Too bad too it is right across the street from me
Showing 596-600 of 603 reviews

Average Rating 4.9

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Direct Tire & Auto Service

Direct Tire & Auto Service is a pillar of the community. Direct Tire & Auto Service is a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Watertown, Massachusetts area. Our goal is to focus on customer service. It is the foundation of our business. Direct Tire & Auto Service employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Direct Tire & Auto Service. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. Take this opportunity to browse Direct Tire & Auto Service website or call us for personalized service.