At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA, Peabody, MA, and Medway, MA. We strive to provide our customers with the best experience possible each visit.
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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA and Peabody, MA. We strive to provide our customers with the best experience possible each visit.
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Selected Category: Tire Services
After being a long-time (20+ yrs.) at a previous Medway tire dealer that provided very good customer service, the business was sold, and having experienced unsatisfactory service and rudeness with an attitude from the new owner/management and the fact that they no longer store customer tires, I made the decision to look for a new tire dealership
After some research, on Monday, 4/8/19, I visited Direct Tire in Medway and following a discussion with Mike I scheduled an appt. for Friday, 4/12/19, to have my 4 mounted snow tires changed over to my 4 mounted "summer" tires. Upon arrival for my appt. I was greeted by Tim with courtesy. My car was taken in promptly at the time scheduled. All staff on duty were courteous and friendly.
While the tires were being swapped, a service tech noticed a "noise" inside one of the tires and giving the go ahead to dismount the tire, it was discovered that the cause was due to a piece of the previous tire sensor being left inside.
My car was serviced and appt. completed within an hour. Following the service, I received a video on my cell phone showing the service, with descriptions, being conducted on my car in real time. Needless to say, I was very pleased with Direct Tire in Medway and look forward to becoming a long time customer of their business.
Thank you all!
I was so pleased with the service I received at Direct Tire in Medway! I came out of work at 5pm on a Friday to find a nearly deflated tire. I stopped in to Direct Tire around 5:30pm, and they quickly identified the problem (screw in the tire) and patched the puncture hole. I was in and out in twenty minutes, all while being provided with friendly, efficient service. I definitely recommend and will be back again. Thank you!
Business reply to this review:
Thank you for the nice thoughts! -Clark
I shopped around for two months for tires at almost every tire store close to my house the managers would not sell me the tires that I reserved online and kept trying to force the cheaper brand tires on me?? Finally i said im done with this. SIRI Direct Tire went on the website found the pirelli tires i was looking for got an instant quote made an appt. got a confirmation from RICK come thursday 7:30 i was out the door by 9:30 4 tires installed no stories no nonsense there doing something right over there when you see the TECHS punching in the morning there all smiling and happy that carries over to the workmanship im sure of it . he even made sure my alignment was in spec for free above and beyond ill never go anywhere else....
Thanks so much!! -Clark
Sat. afternoon from out of state. Low pressure light on. Go to gas station gauge reads 19. Hear hissing. Go to Direct Tire talk to PC Tech leave car, loaner offered not needed. Come back 3 hours later, after event. Tire fixed, valve replaced $35. Service was friendly, cordial, helpfull knowledgable.
Thanks for the nice words. Appreciated. -Clark
I'm not one who takes the time to leave reviews as such, but I definitely felt the need for this one. I have never been as pleased with a tire/service shop as I am with the crew at Direct Tire in Medway. The sales team, service techs, all courteous and professional. I purchased a new set of tires there, good tires, but after a couple of weeks driving felt that they were noisier at high speeds than what was acceptable to me. Doug was so easy to work with, and without hesitation allowed a full refund and a different tire selection, of which I am completely satisfied. His words were "we want to be sure you're happy". Enough said....I'm now a permanent customer.
Direct Tire & Auto Service is a pillar of the community. Direct Tire & Auto Service is a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Watertown, Massachusetts area. Our goal is to focus on customer service. It is the foundation of our business. Direct Tire & Auto Service employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Direct Tire & Auto Service. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. Take this opportunity to browse Direct Tire & Auto Service website or call us for personalized service.