At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA, Peabody, MA, and Medway, MA. We strive to provide our customers with the best experience possible each visit.
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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA and Peabody, MA. We strive to provide our customers with the best experience possible each visit.
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Selected Category: Steering and Suspension System
Outstanding service! While I was waiting for my car to be checked out for 120,000 mile preventative maintenance, the mechanics found that my struts needed to be replaced. Instead of just telling me, the mechanics sent me a video of my car struts to my phone of exactly what was going on with my car. They took the time to explain the function of struts, the importance And safety issues surrounding struts, The cost, etc. they went even further by offering to give me a loaner car for the day so I could go about my business while they fixed my car. Four hours later, I received a text from direct tire telling me my car was ready. They not only fixed my struts, they also did a Pre-arranged alignment and replaced my air cabin filter. Now my Prius drives great, my car is safe, and I don’t know what they did with the air cabin filter but my car has never smelled so nice. Thank you direct tire, I’ll be back for all my future car service needs thanks to your customer service and Honest, professional car repair.
Business reply to this review:
Thanks for the kind words!
I have to say this location of direct tire has an all star cast of employees Starting with BOB A. who greeted me at the door with a friendly hello how can I help you ..... Mechanic shops really do get a bad rap but rest assure there is no hidden deals or cons here . I left Direct tire feeling like I had been given a fair deal and that's hard to find these days !!!!! the crew of Steve , Scott , & Mike were up front , honest & very knowledgeable !!!! this is the place to take you vehicle to be fix for honesty ,reliability. Ill be back in a few days to have more work done ....
Sincerely Dan J
My 2005 Acura TL had serious problems in the front wheels, frame, and suspension, so it required multiple repairs: brakes (a frozen caliper), struts, sway bar links, and engine mounts. Every one of these repairs that Direct Tire recommended proved to be necessary and when I drove home, it was like driving a new car. Extra points for the mechanic's video that showed the engine rising several inches from the frame each time the accelerator pedal was depressed, due to rusted out engine mounts. These videos are great for helping us customers understand the reasons for repairs.
I was advised by another local mechanic that I needed, somewhat earlier than expected, new rotors and pads for a 2008 Audi RS4, as well as new top front bushings. I brought the vehicle to Direct Tire on Galen, and was advised with confidence and in detail that those repairs were not needed at the time. Such service can only build client confidence and service quality. Many thanks Direct Tire-
You guys saved the day! I discovered a gigantic leak in my power steering system just as I was heading to NH. I was going up for the weekend to help my daughter-in-law with the grandbabies for Halloween while my son is working nights.
Andrew was able to find a service bay open, get the problem diagnosed quickly, determine that it was unsafe to drive (!!!) and get me into a loaner vehicle. All this in time to get me there for trick-or-treating! You saved our Halloween and my daughter-in-law's sanity.
I've had excellent service from all the staff at Direct Tire, and I've had several folks help me over the years. You don't find imaginary faults with the vehicle to jack up the revenue, and always give me the best deals available using coupons or whatever.
You guys are heroes in Direct Tire shirts. Thank you.
Direct Tire & Auto Service is a pillar of the community. Direct Tire & Auto Service is a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Watertown, Massachusetts area. Our goal is to focus on customer service. It is the foundation of our business. Direct Tire & Auto Service employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Direct Tire & Auto Service. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. Take this opportunity to browse Direct Tire & Auto Service website or call us for personalized service.