At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA, Peabody, MA, and Medway, MA. We strive to provide our customers with the best experience possible each visit.
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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA and Peabody, MA. We strive to provide our customers with the best experience possible each visit.
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Selected Category: Preventive Maintenance
I stopped by Watertown location a few weeks ago to get new wiper blades installed. Gage helped me with my choice of blades; after I selected the blade, Gage checked inventory and apologized that there was not a pair in stock that day but would get me a pair. That was perfectly acceptable to me as not an emergency. After Gage contacted me the following week advising to return and installation would be only 10 minutes, I went over the following Monday. Immediately when I entered, Gage remembered me, again apologizing for lack of inventory on visit the previous week and I was in and out of there in 10 minutes!! I am always impressed with the service reps. there for their strong work ethics and not trying to sell me any "add ons" as the Lexus service department has always done. Shout out to Gage - nicely done!
Business reply to this review:
Thanks so much for the nice words!
The team in Medway did a great job and got me in quickly. They found a few things that needed to be fixed. The text video showing me the issues is fantastic service!! Love coming here and saving money compared to the dealerships.
Did not have appointment was told to bring it on in Sat in waiting room between 10 and 15 minutes before it started to get work done 428 very impressed Was on my way back to Martha's Vineyard within 45 minutes to an hour!! Amazing thanks
As usual, these people were terrific!
Direct Tire & Auto Service is a pillar of the community. Direct Tire & Auto Service is a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Watertown, Massachusetts area. Our goal is to focus on customer service. It is the foundation of our business. Direct Tire & Auto Service employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Direct Tire & Auto Service. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. Take this opportunity to browse Direct Tire & Auto Service website or call us for personalized service.