At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA, Peabody, MA, and Medway, MA. We strive to provide our customers with the best experience possible each visit.
Don’t forget to rate your service and tell us how we did. By sharing your thoughts, you will help us grow.
At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA and Peabody, MA. We strive to provide our customers with the best experience possible each visit.
Please also visit us on:
I happened to schedule an appointment for last Saturday to have my front end examined. While I was waiting for the work on my car to be finished, the site lost computer connectivity for several hours. The staff collectively took a deep breath and very calmly and professionally explained to each phone and walk in customer what the problem was and why certain things could and couldn't get done. As much as possible, your team made a point of remaining upbeat and positive. I don't think a single customer was upset nor did it seem they were at all impatient with having to wait.
On a more general note, I have always been more than satisfied with the service, courtesy and respect your staff have provided my family during the years we have done business with the Norwood site. Just wanted you to know your team in Norwood needs to be recognized for the work they did last Saturday
Business reply to this review:
Wow! Thanks for the kinds words. Those Norwood folks work hard and are resourceful. Appreciate the nice thoughts!
Thank you very much for fixing my tire. I leased a car yesterday, drove over a nail on my first real drive, and am new to the area. Your service, competence, and friendliness is greatly appreciated. Thank you to the whole team!
Got a rotation, alignment and balance today was so pleased with the Direct Tire Staff. In particular Ed made me an appointment easily over the phone and the process was quick and fairly priced. I would recommend the Medway location again and again.
Nice! Thanks for the nice words!
I found an excellent rated tire on Consumer Reports and Ron was able to order the tires for me at very competitive pricing. I highly recommend Ron and the entire Direct Tire team. Superior customer service!
Absolute five stars.
Very courteous greeting and leaving.
Work done quickly and excellent job
Thanks so much for the kind words!
Direct Tire & Auto Service is a pillar of the community. Direct Tire & Auto Service is a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Watertown, Massachusetts area. Our goal is to focus on customer service. It is the foundation of our business. Direct Tire & Auto Service employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Direct Tire & Auto Service. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. Take this opportunity to browse Direct Tire & Auto Service website or call us for personalized service.