At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA, Peabody, MA, and Medway, MA. We strive to provide our customers with the best experience possible each visit.
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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA and Peabody, MA. We strive to provide our customers with the best experience possible each visit.
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I take my 2018 Subaru Forester to Direct Tire Peabody on Rt 114 for routine tire and engine maintenance. In a business where employees never stay in one place very long, I would like to say that Barry Steinberg’s, Direct Tire President, personnel policies are such that I can say that I actually know the names behind the counter from year to year. The longevity of these folks makes Direct Tire Peabody more like the old neighborhood garage, where one knew you would get a fair job. I have never been an easy customer and I must relate that Steve and Peter have met every situation with a smile and a solution. If you haven’t been to Direct Tire Peabody, you are missing something.
Business reply to this review:
Thank you very much! -Clark
Very good service, professional employees and very cautious technicians. Assuming my car is 22 years old and some of the bolts were just frozen, they managed to fix all the alignment issues and nothing needed to be replaced.
I'm extremely satisfied with the services and from now on it's my go-to place for alignment.
I truly appreciate their efforts!
Thanks for the nice words! -Clark
I was having an odd project wheel and tire build (special order tires and rims - some not from Direct Tire), and Peter walked me through it step by step. Made the whole process super easy.I am actually having them build my second wheel set for racing because of the service I received the first time!
After being a long-time (20+ yrs.) at a previous Medway tire dealer that provided very good customer service, the business was sold, and having experienced unsatisfactory service and rudeness with an attitude from the new owner/management and the fact that they no longer store customer tires, I made the decision to look for a new tire dealership
After some research, on Monday, 4/8/19, I visited Direct Tire in Medway and following a discussion with Mike I scheduled an appt. for Friday, 4/12/19, to have my 4 mounted snow tires changed over to my 4 mounted "summer" tires. Upon arrival for my appt. I was greeted by Tim with courtesy. My car was taken in promptly at the time scheduled. All staff on duty were courteous and friendly.
While the tires were being swapped, a service tech noticed a "noise" inside one of the tires and giving the go ahead to dismount the tire, it was discovered that the cause was due to a piece of the previous tire sensor being left inside.
My car was serviced and appt. completed within an hour. Following the service, I received a video on my cell phone showing the service, with descriptions, being conducted on my car in real time. Needless to say, I was very pleased with Direct Tire in Medway and look forward to becoming a long time customer of their business.
Thank you all!
I was so pleased with the service I received at Direct Tire in Medway! I came out of work at 5pm on a Friday to find a nearly deflated tire. I stopped in to Direct Tire around 5:30pm, and they quickly identified the problem (screw in the tire) and patched the puncture hole. I was in and out in twenty minutes, all while being provided with friendly, efficient service. I definitely recommend and will be back again. Thank you!
Thank you for the nice thoughts! -Clark
Direct Tire & Auto Service is a pillar of the community. Direct Tire & Auto Service is a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Watertown, Massachusetts area. Our goal is to focus on customer service. It is the foundation of our business. Direct Tire & Auto Service employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Direct Tire & Auto Service. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. Take this opportunity to browse Direct Tire & Auto Service website or call us for personalized service.