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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA, Peabody, MA, and Medway, MA. We strive to provide our customers with the best experience possible each visit.
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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA and Peabody, MA. We strive to provide our customers with the best experience possible each visit.
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I had a nail min my tire on my new Alfa Romeo, and honestly really worried about sine tire shop scratching up my wheels.
Well Tim a real car guy himself assured me I was in good hands. From the tube I got there until I left these guys are very professional at what they do. I highly recommend this shop to all. And the price was more than reasonable.
Business reply to this review:
Thanks so much!
The location is clean and neat. The personnel are pleasant and highly professional. My oil change was done quickly and satisfactorily. I couldn’t be more pleased.
Great service. This is not my first time on this location and every time it’s a great experience. Everybody in the place is very helpful in the right on the point.
I have had very good experiences with the service at the Peabody location of Direct Tire and Auto. They have sold me tires, repaired an exhaust system, and done several other service type things. They are uniformly professional, very pleasant, and skilled. On some occasions they have gone out of their way to save me money. I already do recommend them to others and figure I may as well here too.
Good service is one of the most difficult things to achieve for any business and when things don't go well, a company can rise and fall by their response to their own failure to deliver. That is the story of my most recent experience at Direct Tire.
There was a frustrating technical issue that occurred with servicing my tires. It caused both the shop and me equal frustration and led to an uncomfortable moment. This is where great service stories arise to wipe out the bad ones.
After speaking to the folks at Direct Tire clearly about my frustration, they responded with grace, professionalism and frankly with great service. None of us can get it right all the time, but when we fall short of our own expectations, we need to be mature and honest about that deficiency. That's exactly what the managers of Direct Tire did and now I would proud to recommend them to anyone I know that needs their vehicle service. Well done and thank you for making it easy to trust your team.
Direct Tire & Auto Service is a pillar of the community. Direct Tire & Auto Service is a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Watertown, Massachusetts area. Our goal is to focus on customer service. It is the foundation of our business. Direct Tire & Auto Service employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Direct Tire & Auto Service. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. Take this opportunity to browse Direct Tire & Auto Service website or call us for personalized service.