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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA, Peabody, MA, and Medway, MA. We strive to provide our customers with the best experience possible each visit.
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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA and Peabody, MA. We strive to provide our customers with the best experience possible each visit.
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Awesome customer service and auto service! Very comfortable experience. Outstanding service for the money. Great people.
Always amazed at how quick and friendly this place is. Steve ,Kelly and Ron are the best. The prices are excellent and I wouldnt go anywhere else!
When I realized I had a screw in my tire minutes before leaving for vacation, I needed someone to quickly take a look at it. On my way to another tire company who said I might be able to been seen within a couple hours, I drove by Direct Tire. Man am I glad I did. I called them and they said to come by and they would see me right away. I turned around and within five minutes they had my car in the garage. They then delivered the good news that the screw had not punctured the tire, and that I was all set. No charge for the visit. Some shops would have told me a new tire or a repair was needed, so I appreciated the responsiveness and honesty. They helped me in a jam and I will definitely return with any future tire needs.
I went to Direct Tire for the first time today as I found their wheel alignment pricing is better than most auto repair shops around the area. I wasn't sure I needed an alignment, but thought better to do it since I just got new tires 2 weeks ago. The customer service at this location was impeccable! JR at the front desk immediately greeted me upon entry, was extremely pleasant to work with and was so welcoming with his big smiles. He was very informative and surprisingly I learned that Direct Tire offers a fantastic service by allowing a check on the wheel alignment before doing the job to make sure it is even needed. Even though I was a new customer, I had my alignment checked and actually found out my car didn't even need an alignment after all. I walked out without paying a cent for this visit and my mind was blown!! I am so thankful for Direct Tire's honesty in being able to let me know I didn't need to waste my money on an alignment this time around - I don't know any other car repair facility that would actually check first like they did. I was so impressed! Because of this, I look forward to doing continued work at this shop in the future! Your customer service is amazing!
Professional, clean, well maintained facility. All staff courteous, knowledgeable, and seemingly genuinely interested in providing excellent customer service. Ed, Tim, and Doug... all fantastic. I haven't been this pleased in auto service in a very long time.
Direct Tire & Auto Service is a pillar of the community. Direct Tire & Auto Service is a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Watertown, Massachusetts area. Our goal is to focus on customer service. It is the foundation of our business. Direct Tire & Auto Service employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Direct Tire & Auto Service. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. Take this opportunity to browse Direct Tire & Auto Service website or call us for personalized service.