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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA, Peabody, MA, and Medway, MA. We strive to provide our customers with the best experience possible each visit.
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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA and Peabody, MA. We strive to provide our customers with the best experience possible each visit.
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Went to direct tire last week for a broken stem on my tire. I spoke with Bob Almeida about when he could get me in. Now I know the holidays are a busy time but he told me they wouldnt even be able to look at it for over a week! He told me "if you want to leave your car here we might be able to get it in by closing (which was 3 hours away). So I'm supposed to leave my vehicle for a maybe?? Terrible service, did not want to work with me at all. Its not always what you say but how you say it. He was simply unpleasant to work with, I have bought all my tires from Direct Tire but will be taking my business elsewhere!
Business reply to this review:
Greetings, Folks! We are very sorry to have disappointed this long time client, but we do run into scheduling problems at all of our locations in December. Since we do the Seasonal Changeover for so many folks, it can be difficult to get into the shop without an appointment. Our techs are highly skilled and trained and getting seasonal help with that kind of skill just isn't possible. So, we do have issues getting folks in in December, especially right before Christmas and New Years. Regardless, it sounds like we could have handled this in a more pleasant and accommodating fashion. For that, we are sorry.
If you can't list the price of the tires I will not go there. Too bad too it is right across the street from me
whats the point of having tires online if I have to request a quote? you know how much you charge; put the prices online! duh.
apparently I have to put one star to leave a review...
I have to stop wasting my time on the website, there are no prices to comparison shop.
waiting on a phone to talk with someone is not how it works any more (sadly)
there are no great deals waiting for a quote...
please update your site so you gain back more consumers. you just lost me, imagine how many others you lost because your site does not have the same standards as your competitors... (townfair tire, Sears, BJs tire rack)
We have had so many clients that appreciate the personal touch to really help them in the decision making process.
You named some places with online pricing that is rarely if ever the same once you arrive in the store. There is a name for that.
I know online pricing might be the norm but after 41 years of answering clients questions on what tire will best fit their
needs based on their driving habits, budget, winter needs, age of car, miles driven per year and possibly brand preference
our clients have learned to appreciate the personal touch.
I am sorry our model does not fit your needs.
Be well and have a happy New Year,
Barry Steinberg CEO
Direct Tire and Auto Service
617 710 1000 cell
617 923 1800 office
My jeep was serviced Wednesday 9/2. The oil is leaking severely. The caps and plugs weren't tightened at all.
Please allow us an opportunity to make this right.
We are closed until Tuesday morning and we can clean off
any of the excess oil and re-do the oil change
I do apologize for this mistake
Direct Tire & Auto Service is a pillar of the community. Direct Tire & Auto Service is a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Watertown, Massachusetts area. Our goal is to focus on customer service. It is the foundation of our business. Direct Tire & Auto Service employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Direct Tire & Auto Service. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. Take this opportunity to browse Direct Tire & Auto Service website or call us for personalized service.