Please click anywhere to continue browsing our site.
At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA, Peabody, MA, and Medway, MA. We strive to provide our customers with the best experience possible each visit.
Don’t forget to rate your service and tell us how we did. By sharing your thoughts, you will help us grow.
At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA and Peabody, MA. We strive to provide our customers with the best experience possible each visit.
Please also visit us on:
The service guys continually neglect to reset my tire pressure monitoring system when I change over my tires, necessitating me to return to the store to have it done. This is VERY annoying and unacceptable.
On my last visit I had an appointment at 8:00 AM to check a noise in the breaks. I asked for a ride to my home and they say is not possible on saturdays, so I stayed there, and it took them about 20 minutes before finally taking my car for an evaluation. I decided to go home by Uber and 5 min later they call back saying the technician did not find aything wrong after test drive, so I ask them to check back again by pushing the break middle the way because that's the way it becomes more evident. After some time I had to call back to know what was going on and they had not test the car again... so from my appointment at 8:00 until my car was evaluated, it was about 2 1/2 hours later.
Finally they said that nothing was wrong with the car and they did not notice any noise.
It did not take more than 5 miles riving before I notice the noise is there and quite evident to the ear of the driver.
They did the oil change and air filter change and charged me $80, and said "they won't charge me for the evaluation" to me that is not competitive price and not such a good service as in my first visit.
The first time I was there I was offered a courtesy car while my car was in service.
This has not happened again after comming back at least three times, even If i ask for a ride this is not possible.
The first time I was there the Technician send me a video showing me the details of his evaluation and recommendations, I liked that so for that reason I came back... but again, it has not happened again after comming back at least three times.
I'm dissatisfied with the service
Work performed in the hour. My only complaint was that my car was scratched because tires were not lifted and placed in the car but dragged and I found a staple in one of the tires when I put them in my garage. That put a 1 inch paint scratch in my convertible. Considering that I am able to lift the tires into the back seat I would've thought the guys could've been a bit more conscientious. Not sure how that is going to be resolved. Maybe at my next dealer visit. Usually pleased with the service as I've been a customer for about 20 years.
Awful web site.
Why shop here?
Filters. Search. Awful.
Can't buy here.
Designer should be fired.
Business reply to this review:
Greetings! Well, tough to hear, but I agree, I think we can be better. Thanks for the honesty.
Don't ever go there , they will charge your card and not going to sell u anything. I didn't get my wheels but my card been charged 2 times in 2 months. Look out for this people.
Greetings! We're very sorry your wheel transaction didn't work out, but you have been credited for the charge we put thru. If there are any charges that you feel are unjust, we would like to know. We would never charge someone for something we didn't sell them. Thanks.
Direct Tire & Auto Service is a pillar of the community. Direct Tire & Auto Service is a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Watertown, Massachusetts area. Our goal is to focus on customer service. It is the foundation of our business. Direct Tire & Auto Service employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Direct Tire & Auto Service. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. Take this opportunity to browse Direct Tire & Auto Service website or call us for personalized service.