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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA, Peabody, MA, and Medway, MA. We strive to provide our customers with the best experience possible each visit.
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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA and Peabody, MA. We strive to provide our customers with the best experience possible each visit.
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I went to Direct Tire Norwood and had 4 Toyo tires installed on my Forrester. After test driving it with the new tires I noticed a bad vibration on the highway. I had to make another appointment and bring the car back and had the tires rebalanced. Once again the car had a bad vibration on the highway. Had to return for a third time and leave the car for the day. They provided me with a loaner vehicle and when I returned that evening to pick up the car, they had put on 4 new Nokian tires. This time the car rode smooth, quiet and no vibration on the highway. After talking with the manager I was told one of the Toyo tires was out of round. Although it took three times to get my vehicle right they did get it right finally. And yes I recommend them!
They do fine with tires, but I would not trust them for anything else. When I went in to have my snow tires changed, they sent me a video of the inspection they did of the car pointing out a few issues. They however missed that the left front wheel was about to fall of the axle. Fortunately, my dealer caught this a few days later when I took my car in to fix the transmission oil pump (which Direct Tire also failed to diagnose).
Also, once when my daughter brought her car in for a tire change, they talked her into an oil change. Then, without making it clear to her, they used the synthetic oil and charged her much more than for a regular oil change.
I stopped by at 2 in the afternoon to see if I could make an appointment to purchase a set of tires. Dave said we can do it now. They gave me a loaner car for the afternoon and at 5 pm my car was ready. Awesome service and great tires at a very reasonable price.
Needed a new set of tires. Called the store and they were very helpful on the phone to give me rundown of options and prices for a new set. Showed up at the store and they had all the details in from the phone call. Just dropped it off and came back later to get it. Helpful and knowledgeable staff. Great service!
I brought my daughters car there for an oil change recently. I received a call that they recommended power steering fluid replacement and I approved. She lives in NY state and five days later her exhaust system failed and she needed a new exhaust pipe and muffler. I have been very satisfied with Direct Tire for more than 20 years and I'm surprised that they did not see the exhaust problem but did see the power steering fluid need. I will still be going to Direct Tire in the future.
Direct Tire & Auto Service is a pillar of the community. Direct Tire & Auto Service is a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Watertown, Massachusetts area. Our goal is to focus on customer service. It is the foundation of our business. Direct Tire & Auto Service employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Direct Tire & Auto Service. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. Take this opportunity to browse Direct Tire & Auto Service website or call us for personalized service.