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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA, Peabody, MA, and Medway, MA. We strive to provide our customers with the best experience possible each visit.
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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA and Peabody, MA. We strive to provide our customers with the best experience possible each visit.
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Always excellent, on time and friendly service. What would be helpful is if your invoices broke down the mechanic labor costs into hours and labor rate charged. Simply listing a quantity of 1 and the overall total cost of labor on the invoices should be eliminated. Many people avoid dealerships because of their higher hourly labor rates so it would be nice to be able to compare.
great job and nice staff
First time at Direct Tire and I am so impressed - I needed 4 new tires and timing belt. Bob and Steve were so helpful and kind. Service was quick and they communicated throughout the service to keep me posted. (Sent videos as well) Great and fair pricing for top quality work. They gave me a loaner car as well. Plan to go back whenever I need additional work done. Excellent experience!
I would have given 5 stars for the friendly and accommodating staff. I was late for an appointment and he got me in and out in time. They lost a star because I was going to be over charged when I was to check out. I was told a price and had based my services on that so when I was told the cost for all the work was more, I had to mention the price I was quoted. There was no argument about it and I paid what I was told earlier.
Should not have taken 2 hrs for the service when. Found out that they also did a overall car inspection, plus a tire rotation both of which I didn't request. However, if they had told me that the former always and should occur; and that my rotation was soon due so why not do it now, I would have approved and expected to wait longer. Communication, communication...Then they almost put in the wrong oil grade (tell them upfront which one, don't assume which I did) not realizing that older models had a different grade than new models. Guess an "old" 2009 shouldn't be on the road anymore? Otherwise, satisfied with their work, diagnosis of the car's general condition
Direct Tire & Auto Service is a pillar of the community. Direct Tire & Auto Service is a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Watertown, Massachusetts area. Our goal is to focus on customer service. It is the foundation of our business. Direct Tire & Auto Service employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Direct Tire & Auto Service. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. Take this opportunity to browse Direct Tire & Auto Service website or call us for personalized service.