At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA, Peabody, MA, and Medway, MA. We strive to provide our customers with the best experience possible each visit.
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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA and Peabody, MA. We strive to provide our customers with the best experience possible each visit.
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Neede a tierod end and brakes (4 wheels) on my Chrysler 300. Ron greeted me when I entered and promptly started the process for my service. Steve then came in and followed up with more detail.. Both men were friendly courteous and knowledgeable. Steve explained what would be involved in the work I needed and clearly explained what parts were required. I left the car at 8:00a.m. and it was ready at 4p.m..
I neede a front end alignment and Steve pointed out the %yr. alignment plan for $200.00 which I took advantage of. With an average alignment costing $80 and I have my car done twice a year $200 is a bargain. I had coupons for free brake pads which were worth $100 that were accepted no problem. I am very satisfied with the work performed the price was fair and the professionalism staff was outstanding. I would definitely recommend The Peabody branch for your repair needs.
This was my first visit to Direct Tire. From the start, I felt that I was dealing with a competent, professional service organization. I was having a problem with the brakes in my car, and a previous attempt at fixing the issue at another service garage had not solved the problem. Shortly after I dropped the car off, I received a text message with a link to a video of the my car in which the service technician described and pointed out what the issue was. I gave the go ahead for the work. The work as completed within the time they said it would take. Now, about 100 miles later I am completely satisfied with the service. I will defitinitely be returning to Direct Tire for my routine maintenance as well as any repair work I might need in the future.
I trust their work, and their prices are fair, unlike the dealerships with which I have dealt. The dealer said that I urgently needed a broken transmission mount replaced and estimated it would cost $525, plus Isupposedly urgently needed a window guard replaced (but it is an optional accessory!). Distrusting the dealer due to the urgent recommendation for something that was totally optional, I asked Direct Tire for a second opinion on the transmission mount. They took video of my broken transmission mount and showed what an intact mount looked like so I could see the difference, texting it to me while I was using their free courtesy car. Direct Tire's estimate was also $300 less than the dealership's, also using a genuine Honda part, and Direct Tire even finished the work five hours sooner than they had estimated.
I brought my car in for a seasonal tire swap at the Watertown location and was very impressed with the level of service I received. I was concerned that my breaks needed repair and had asked them to take a look, while the tires were off. I got an email with an embedded video showing the issues they discovered. The video was an advanced way to show me the specific issues they found, without me needing to be at the shop. I was able to call right away and discuss which repairs needed to be done that day and which could wait until my next visit.
I was also impressed that when I went in to pick up the car, the person who handed me my keys was the same person who had taken the video and could answer all my questions about the repair and current state of my car.
I will definitely keep going to Direct Tire for my repairs.
My experience with Direct Tire was exceptional from start to finish!! They were attentive, knowledgeable, courteous (even made me coffee!!!) and a true pleasure to work with! They installed 2 new tires and mounted the full size spare on the back of my jeep which was done quickly and with the highest quality. The BEST service for me, however was the mechanic informing me of a serious ball joint issue that I'm sure they could have replaced easily yet they made me aware that this was likely to be covered under warranty through the dealership AND IT WAS- saving me almost $1000!!!
They are my heroes!!!!!
Direct Tire & Auto Service is a pillar of the community. Direct Tire & Auto Service is a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Watertown, Massachusetts area. Our goal is to focus on customer service. It is the foundation of our business. Direct Tire & Auto Service employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Direct Tire & Auto Service. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. Take this opportunity to browse Direct Tire & Auto Service website or call us for personalized service.