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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA, Peabody, MA, and Medway, MA. We strive to provide our customers with the best experience possible each visit.
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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA and Peabody, MA. We strive to provide our customers with the best experience possible each visit.
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Selected Category: Wheel Alignment
I went to Direct Tire for the first time today as I found their wheel alignment pricing is better than most auto repair shops around the area. I wasn't sure I needed an alignment, but thought better to do it since I just got new tires 2 weeks ago. The customer service at this location was impeccable! JR at the front desk immediately greeted me upon entry, was extremely pleasant to work with and was so welcoming with his big smiles. He was very informative and surprisingly I learned that Direct Tire offers a fantastic service by allowing a check on the wheel alignment before doing the job to make sure it is even needed. Even though I was a new customer, I had my alignment checked and actually found out my car didn't even need an alignment after all. I walked out without paying a cent for this visit and my mind was blown!! I am so thankful for Direct Tire's honesty in being able to let me know I didn't need to waste my money on an alignment this time around - I don't know any other car repair facility that would actually check first like they did. I was so impressed! Because of this, I look forward to doing continued work at this shop in the future! Your customer service is amazing!
wheel alignment,headlamp servicing.good job well done! i will bring my vehicle back again in the future.
Very good service, professional employees and very cautious technicians. Assuming my car is 22 years old and some of the bolts were just frozen, they managed to fix all the alignment issues and nothing needed to be replaced.
I'm extremely satisfied with the services and from now on it's my go-to place for alignment.
I truly appreciate their efforts!
Business reply to this review:
Thanks for the nice words! -Clark
I had a 4 wheel alignment performed on 3-30-19. The customer service was phenomenal, the place was kept professional and Bob the service advisor was a great customer service representative. We had a conversation about detailing and gave him a few pointers from my experience. Bob showed Excellent knowledge and didn't try to hard or push for more then needed. The technician did a great job and explained the service performed. I will definitely come down from Stoneham again for service needs. Great place for sure in Norwood. Top automotive service team!!!
Thank you very much!
Excellent service: very efficient and thorough, great communication and quality.
Did both wheel alignment and oil change, showed it all in a video to my phone.
Didn't wait long, but frequent updates during that time.
Five stars. A+.
Direct Tire & Auto Service is a pillar of the community. Direct Tire & Auto Service is a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Watertown, Massachusetts area. Our goal is to focus on customer service. It is the foundation of our business. Direct Tire & Auto Service employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Direct Tire & Auto Service. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. Take this opportunity to browse Direct Tire & Auto Service website or call us for personalized service.