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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA, Peabody, MA, and Medway, MA. We strive to provide our customers with the best experience possible each visit.
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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA and Peabody, MA. We strive to provide our customers with the best experience possible each visit.
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Selected Category: Brake Repair
I was able to get an appointment within 24 hours to service my brakes. When I got there, I was greeted promptly and considerately. (Was even offered coffee!). The service reps took the time to explain my options in a respectful manner.
My brakes got diagnosed and fixed quickly. And I was offered a loaner car, which is something I never got anywhere else.
My entire experience was exceptional. If you go anywhere else, you are wasting your time.
Business reply to this review:
I have been doing business with this store for many years and more to come. Terese and John have been more than helpful and always with a smile
Thanks for the kind words!
You were all that I could want in a mechanic except for telling me how much needs to be fixed. I loved the video, I was happy that who I talked to explained what repairs were urgent and what I could do soon. We even made a list of the order. I’m amazed that it was so fast and I left with estimates of what else needed to be done plus the tires I also need. I was very happy to have a picture of the estimate texted to me as well. I heard after the pain it was today to be without a car that I could have got a loaner from you too! I hope we can make that happen since I am going to be in a lot fixing everything as I can pay for it. Thank you for a wonderful first time there and it makes me wish I had gone to you for years.
Thanks for the kind words! -Clark
I needed brake pads and rotors. From the first call to book service, everything was great. The price was reasonable and the service excellent. I spoke with Ron and he handled everything for me. I will be back again.
Direct Tire & Auto Service is a pillar of the community. Direct Tire & Auto Service is a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Watertown, Massachusetts area. Our goal is to focus on customer service. It is the foundation of our business. Direct Tire & Auto Service employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Direct Tire & Auto Service. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. Take this opportunity to browse Direct Tire & Auto Service website or call us for personalized service.