At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA, Peabody, MA, and Medway, MA. We strive to provide our customers with the best experience possible each visit.
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At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA and Peabody, MA. We strive to provide our customers with the best experience possible each visit.
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I went to Direct Tire for the first time today as I found their wheel alignment pricing is better than most auto repair shops around the area. I wasn't sure I needed an alignment, but thought better to do it since I just got new tires 2 weeks ago. The customer service at this location was impeccable! JR at the front desk immediately greeted me upon entry, was extremely pleasant to work with and was so welcoming with his big smiles. He was very informative and surprisingly I learned that Direct Tire offers a fantastic service by allowing a check on the wheel alignment before doing the job to make sure it is even needed. Even though I was a new customer, I had my alignment checked and actually found out my car didn't even need an alignment after all. I walked out without paying a cent for this visit and my mind was blown!! I am so thankful for Direct Tire's honesty in being able to let me know I didn't need to waste my money on an alignment this time around - I don't know any other car repair facility that would actually check first like they did. I was so impressed! Because of this, I look forward to doing continued work at this shop in the future! Your customer service is amazing!
Professional, clean, well maintained facility. All staff courteous, knowledgeable, and seemingly genuinely interested in providing excellent customer service. Ed, Tim, and Doug... all fantastic. I haven't been this pleased in auto service in a very long time.
I have been going to Direct Tire in Peabody for over 15 years, and am finally writing a review. Obviously, I think they are awesome! I have been buying regular tires and snow tires there for a variety of family vehicles, and appreciate their tire protection plans! The oil change packages are the best value! ALL of my repair needs are addressed with careful explanations and illustrative videos. I have come to really trust their advice and rely on their expertise. They really shine in times of need, from helping my parents (who were babysitting our small children) replace a tire on my minivan on a SATURDAY, to helping correct mysterious creaks and screeches, to having loner cars available so life doesn't stop when you need car work done. If you need to, they have a fantastic waiting area with good Wifi and coffee--sometimes preferable to home! Steve is especially awesome for helping to plan and prioritize car maintenance--but all of the personnel I have met over the years are fantastic. Five stars!
thanks to Ed at medway store..Ed is always helpful and very professional.
I had the absolute BEST experience at this location recently. I was on the way to my daughter's soccer game when I hit a curb and my tire started to lose air. I pulled into Direct Tire and they checked it out right away. They determined that my tires actually came from Sears and were nice enough to suggest that I go there so that I didn't have to buy 4 new tires. They changed my tire to the spare for me - for no charge - and I was then on my way to Sears. Next time I need tires or service I will definitely go to this DirectTire. They had my best interest in mind, were highly professional, the place was really clean, and they were super friendly. 5-star rating for sure.
Direct Tire & Auto Service is a pillar of the community. Direct Tire & Auto Service is a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Watertown, Massachusetts area. Our goal is to focus on customer service. It is the foundation of our business. Direct Tire & Auto Service employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Direct Tire & Auto Service. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. Take this opportunity to browse Direct Tire & Auto Service website or call us for personalized service.