At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA, Peabody, MA, and Medway, MA. We strive to provide our customers with the best experience possible each visit.
Don’t forget to rate your service and tell us how we did. By sharing your thoughts, you will help us grow.
At Direct Tire & Auto Service, we take pride in offering the best customer experience to Watertown, MA, Norwood, MA and Peabody, MA. We strive to provide our customers with the best experience possible each visit.
Please also visit us on:
Always have great experiences with Direct Tire
Will always come down from N.H. for their service
Thank you especially to Ron for being so helpful
Recently had a flat tire repaired, and was so pleased with the lovely mien at the front desk, both gentlemen were pleasant and helpful and the repair was done in a reasonable amount of time. Since I'm fairly new to the area,my daughter-in-law introduced us to your place. In future I shall not hesitate to avail myself of any services needed for my car, Have recommended you to several of my friends abd neighbors in my area.
This is a review of the customer service at the Natick location. On a very busy Saturday afternoon my daughter and I drove out to the Natick mall where we blew an AWD tire for our Subaru hybrid that does not have a spare (no room for a donut). Because it was an AWD tire we had to get the same type of replacement tire. The tire was totally flat. It was a two hour nightmare calling around trying to find any place who could help us after calling every tire place Siri could find (not Subaru West just down the street, not Sears at the Natick Mall, not AAA, not Sullivan Tire, etc.) Then someone walking by mentioned there was a Direct Tire about 1/4 mile away. We drove on the totally flat tire over to their location. They do not carry the tire we needed but when I said we'd just have to buy four new tires because we had to get our car home that night, they helped us find a tire somewhere else, took us to pick it up, brought us back and put it on. At all times they were unbelievably kind (I was pretty upset), helpful and professional. You do not see customer service like this many places this day, in fact almost never. Next time I need tires or any related service I will drive all the way back out to Natick to have them do it!
Had a great experience when I recently brought in my Honda Pilot. They addressed a few problems in a timely manner. They also made a small adjustment on my windshield wipers which fixed an issue and saved me from having to get a new wiper motor.
Wonderful experience!!! Tim was amazing. He drove my daughter and I next door to the bakery in the pouring rain. He then kept my vehicle in the garage so we didn’t have to load up in the rain when the work was complete. Pricing was great, paid less than I expected. Will definitely go back again!!
Direct Tire & Auto Service is a pillar of the community. Direct Tire & Auto Service is a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Watertown, Massachusetts area. Our goal is to focus on customer service. It is the foundation of our business. Direct Tire & Auto Service employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Direct Tire & Auto Service. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. Take this opportunity to browse Direct Tire & Auto Service website or call us for personalized service.