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Warranties

At Direct Tire and Auto Service we understand the importance of standing behind the work we do and the products we sell. Our warranty programs are the Best in The Business and are easy to understand so there’s no confusion. You can feel confident that the purchase you make today at Direct Tire and Auto Service will be covered tomorrow.

Brakes

Your new brakes come with FREE replacement coverage for Pads,Shoes, and Linings (labor included) for 12,000 miles or 12 months, WHICHEVER COMES FIRST.

Original equipment dealer brake pads installed at Direct Tire & Auto Service come with the manufacturers warranty. Labor is excluded.

On ALL brake repairs (limited or lifetime), we offer 12 month replacement coverage for any hydraulic parts installed including labor. THESE WARRANTIES DO NOT COVER PARTS DAMAGED OR WORN DUE TO OTHER BRAKE COMPONENT FAILURES WHEN THOSE COMPONENTS ARE NOT COVERED BY OUR WARRANTIES.

Shocks & Struts

KYB Products

KYB’s limited warranty is for the following periods for the following covered KYB products:

    A. Lifetime: All Branded** KYB Shock Absorbers, KYB Struts, KYB Strut-Plus™ and KYB Strut Cartridges (Except Electronic and Self-Leveling Shocks & Struts)

    B. One (1) Year: Strut Mounts, Boots, Hardware, Coil Springs, Steering Stabilizers and other Non-Damper Suspension Components

    C. 180 Days: Electronic and Self-Leveling units.

* “Lifetime” means for as long as the original retail purchaser owns the vehicle on which the KYB products were originally installed.

** “Branded” means the official KYB logo is physically and visibly stated on the outside of the covered product.

WHAT IS COVERED BY THIS WARRANTY?

This warranty covers defect in material and workmanship in the KYB product. KYB’s sole and exclusive obligation under this warranty is limited to the exchange/replacement of a defective KYB product in accordance with this limited warranty.

MONROE LIMITED LIFETIME WARRANTY

Tenneco Inc. warrants qualifying Monroe® products against defects and wear-out when used on private passenger cars and light trucks under normal operating conditions for as long as such original purchaser owns the vehicle on which they were originally installed.

QUALIFYING PRODUCTS

  • Monroe® OESpectrum® Shocks and Struts
  • Monroe® Reflex® Shocks and Struts
  • Monroe® Sensa-Trac® Shocks and Struts
  • Monroe® Quick-Strut® replacement assemblies
  • Monroe® Gas-Magnum® Shocks

Factory & Other Brands

All other shocks and struts installed by Direct Tire and Auto Service come with a lifetime warranty against Manufacturers Defects Only. Labor is excluded.

Original Equipment shock absorbers installed at Direct Tire & Auto Service come with the manufacturers warranty. Labor is excluded.

Suspension Components

Non-factory suspension components installed at Direct Tire & Auto Service come with a 12 Month or 12,000 mile warranty against Manufacturers Defects and includes labor.

All other mechanical parts are covered by a 12 month/12,000 mile warranty, WHICHEVER COMES FIRST. Labor is excluded.

Exhaust

Limited Warranty: Your exhaust system installed at Direct Tire & Auto Service has a 1 year or 12,000 mile warranty. WHICHEVER COMES FIRST, Labor is excluded.

Tires

3 Year Road Hazard Policy. This coverage, which must be purchased, is in effect for three years from the invoice date and covers the original tire only. We will replace your tire for FREE if it fails due to any road hazard condition. There is no coverage for fire, theft, vandalism, or mechanical wear. There is no coverage for wear-out due to mileage considerations.

It is recommended for maximum life and warranty compliance that all tires be rotated and balanced every 6 months or 6,000 miles which we will do for FREE.

To ensure that your tires are wearing correctly we recommend that your alignment be checked once a year, which we will do for FREE. If realignment is needed there will be a charge.

Warranty invoices and/or certificates must be presented to receive warranty coverage.

WARRANTIES ARE NOT TRANSFERABLE.

What's the Direct Tire Difference?

Simply stated, it's the extra care we take to help you make the best choice for motoring services and products.

At Direct Tire and Auto Service we earn your business. We know your safety and comfort depend on how well we do our job. So we try to develop relationships, not just customers.

Our commitment to your comfort extends to your daily routine. We know how busy you are and don't want to be inconvenienced by the servicing of your vehicle. So we provide shuttle service and free loaner cars at no additional charge. We'll make sure you get where you need to be while your car, truck or SUV is being serviced.

How Should You Choose Tires?

There's a lot to it. Our expert staff will talk with you and suggest the most appropriate products, based on the type of car you drive, the type of driving you do, your long-term plans, as well as any particular concerns or considerations regarding safety or performance.

Unbiased Opinions

An independent repair shop. We have no affiliation with any one manufacturer. So we're free to recommend tires, wheels and parts based on your needs alone. In fact, we pride ourselves on our knowledge and experience and will refuse to perform any work that is inappropriate for your vehicle or driving needs. That’s because any improperly performed service or repair may result in a safety compromise and that's not our style.

We're More Than Just Tires

While your vehicle is here at Direct Tire and Auto Service, we perform a courtesy full service safety inspection. If something needs attention, we'll let you know right away. If you require additional services, our ASE certified technicians will perform brake, shock, exhaust, suspension, alignment and preventative maintenance service at its very best...the first time.

Maximum Value Is Our Standard

To help get the maximum wear and gas mileage from your tires, a balancing and rotation program is included in our price. When you purchase tires from us, for as long as you own your car, we will provide free rotation and balancing as recommended by tire and car manufacturers. Remember, regular maintenance means better wear and ride comfort. This kind of support is standard at Direct Tire and Auto Service and translates into the best value for your dollar.

No Hidden Charges

Our prices include all appropriate charges. We even include applicable tax when we give you a price so there are no unpleasant surprises.

Ask about our road hazard warranties. Direct Tire and Auto Service will make sure you get the products you need with the support you expect.

We're sure that once you realize the Direct Tire Difference, you won't want to go anywhere else for service.

Direct Tire is actively involved in the National Automotive Tire Recycling Program. Old tires are discarded in an environmentally responsible way

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Tire Brands Watertown MA

Direct Tire & Auto Service

Direct Tire & Auto Service is a pillar of the community. Direct Tire & Auto Service is a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Watertown, Massachusetts area. Our goal is to focus on customer service. It is the foundation of our business. Direct Tire & Auto Service employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Direct Tire & Auto Service. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. Take this opportunity to browse Direct Tire & Auto Service website or call us for personalized service.